Shipping policy

Shipping policy

Orders are shipped from Ishigaki Island, Okinawa, Japan.

Shipping within Japan

Orders within Japan are normally sent by Click Post with tracking.

Estimated delivery time: 2–5 business days after dispatch.

International shipping

International orders are sent from Japan with tracking.

Estimated delivery time: 10–20 business days after dispatch.

Delivery times are estimates and may be longer due to customs processing, local postal services, public holidays, weather conditions or other circumstances outside our control.

Tracking

A tracking number is provided for tracked shipments once the order has been dispatched.

Customs, import VAT and duties

International customers are responsible for any customs duties, import VAT, taxes, handling charges or other fees that may be charged by the destination country or local carrier.

These charges are not included in the product price or shipping fee unless explicitly stated at checkout.

Incorrect addresses

Please make sure your shipping address is correct before completing your order. We cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

Lost or delayed shipments

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us with your order number so we can investigate the shipment.

Contact

For questions about shipping or delivery, please contact us through the contact page on isl-and.com.