Refund policy

Refund policy

Returns

Except where required by applicable consumer law, we do not accept returns or exchanges for books that have been correctly supplied and arrived in good condition.

Where applicable consumer law gives you a statutory right to cancel or return a purchase, those rights remain unaffected.

Please contact us at info@pawana.jp before returning any item.

Damaged or incorrect orders

If the book arrives materially damaged, has a significant production defect, or you receive the wrong product, please contact us within 24 hours of delivery where possible and include clear photographs of the book and packaging.

We will review the issue and, where appropriate, offer a replacement or refund.

A damaged book normally does not need to be returned unless we specifically request it.

Return shipping

For returns that are not related to a damaged, defective or incorrectly supplied product, return shipping costs are the responsibility of the customer, except where applicable law requires otherwise.

Replacement shipments

Where we send a replacement for a damaged or defective book, we will cover the cost of sending the replacement.

Any import taxes, duties or carrier charges on an international replacement shipment are determined by the destination country's customs authorities. We will declare replacement shipments accurately and cannot guarantee that customs charges will be waived.

Refunds

Where a refund is due, it will be issued to the original payment method after the return or claim has been reviewed.

Customs duties, import taxes and carrier fees paid directly to third parties generally cannot be refunded by us.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For questions about a return, contact info@pawana.jp.